Yesterday we received an email from name.com abuse team that my domain xbooru.com got blocked. This is what they said:
Name.com has recently been notified by that your domain name xbooru.com provides access to child sexual exploitation content. We have confirmed the validity of this complaint and the content was viewable at the following URLs
You’ll find the URLs in the full email i send to them found below but basically they linked to some lolicon that can be found on xbooru. So let me get this straight, lolicon is now child sexual exploitation? Okay well we got on the phone with name.com’s abuse team and basiclly they told us they can’t help and to reply to their e-mail.
So name.com just disabled my domain name then proceeds to deny any help on the Phone and tell me to reply to the email while my site is down. After this i instantly went ahead and moved my domain to another register. I send an email to name.com telling them to reactivate my domain since there is no child exploitation whatsoever happening, I also told them I ain’t happy with the way the handle stuff and told them I’m moving if this is how they do business. 30 min after that I get an email back telling me how they are so sorry I ain’t happy with their service (lol what, you took down my domain) and copy/pasted a tutorial on how to move the domain. The e-mail had NOTHING addressing the actual issue or WHY my domain was blocked in the first place.
RAGE KEYBOARD SMASH $#%G$EGAEGEGAE343wgh
At this point i am raging like a mofo for being treated like complete trash by name.com’s support. I call again and get some guy named John on the phone. He helped me speed up the process of moving my domain but could not help on WHY my domain was blocked. We are now like 2 hours into the downtime, DNS caches are starting to fail and traffic is dropped hard. The transfer was almost complete and i noticed name.com’s name servers are resolving again, i still haven’t gotten anything back from name.com’s abuse team.
Breaking your own terms of service
Since they basically ignored all emails send at this point i started to read their terms of service found here. Desperately trying to find anything against lolicon but couldn’t find any i bumped into something interesting.
I did not break their agreement but even if i did, i should be given 2 business days to make changes to my website. They didn’t even give me a second, the moment that email was send from name.com’s abuse team my site was shut down and unreachable.
User content generated
All booru’s are filled with the time and effort of people contributing to our site. We have heavy moderation but something can always slip trough. Anyone running a domain with name.com that hosts anything user generated such as a forum/wiki/imageboard/etc is in danger of being shut down without warning. Even if the complaint is false name.com does not care about you or even their own terms of service.
This is the email i send to name.com, i have send this to multiple people at name.com but have gotten no response so far.